For international jewelry orders, we offer an economy option at $14.95 through USPS International First Class Mail (7-21 business days), and includes up to $100 insurance through Shipsurance.
For express jewelry shipping and all other international orders below $500, we offer a discounted Flat Rate shipping for $34.95 through either UPS or DHL. Additional rates may be available at checkout, which will be calculated based on the size and weight of the parcel.
International customers are responsible for paying any import duties.
We are not responsible for packages once they have been shipped. We do not refund for packages lost or held in transit.
Please ensure that your delivery address is secure.
If a parcel is marked as delivered, but you have not received it, please check around your home, with neighbors, and with your local post office.
If a parcel is returned to us because of an incorrect address or other shipping-related issue, please email us with your order number in the subject line to arrange a re-shipment. The customer is responsible for all re-shipping + handling costs + any added customs fees.
RETURNS, EXCHANGES, AND ORDER CANCELLATIONS
We do not offer returns at this time.
For domestic orders, we accept returns for store credit initiated within 7 days of order delivery. Please email firstname.lastname@example.org with the subject "[Your Order #] Exchange Request" to arrange an exchange. The client is responsible for all return shipping costs and any related import fees/taxes. All exchanges are final.
For international clients, no exchanges or returns are available at this time.
Merchandise submitted for exchange/store credit must be in its original condition. We reserve the right to refuse returned merchandise that does not meet our requirements for exchange.
After 7 days of the shipment delivery date, all sales are final and we are not able to modify orders under any circumstances.
Orders cannot be cancelled once they have been placed. If you would like to make an item substitution for a non-shipped order, please email us within two hours at email@example.com with subject "[Your Order #] Item Substitution." If you would like to receive site credit for the amount of your order, please email us within two hours of order placement with subject "[Your Order #] Merchandise Credit Substitution." If your order has already shipped, we are not able to make any changes or substitutions.
100% deposit is required to reserve your pre-order. Shipping timelines are noted on each product page, and may be subject to change. We will ship upon availability. Once shipped, pre-ordered styles are subject to the same return/exchange policy as outlined above.
Please note that all pre-orders are subject to cancellation. In the event of a cancellation, you will receive a refund via your original payment method.
THANK YOU FOR YOUR SUPPORT!